6am to Midnight, Monday - Sunday

Help Desk Closed 2013 Martin Luther King Holiday       January 21 (Mon) Memorial Day Holiday               May 27 (Mon) Independence Day Holiday       July 4 (Thur) Campus Network Services Down      July 20 (Sat) Labor Day                                  September  (Mon) Veterans' Day Holiday                November  (Mon)           Thanksgiving Holiday                   November  close at 5:00PM (Wed) November -  November  (Thur - Sun)              Winter Holiday December  - December  (Mon - Fri)                           New Year's Day Holiday             December 31 close at 5:00PM (Mon) January 1, 2014 ()

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The IT Help Desk is a branch of the Information Technology division. Its goal is to provide students, faculty and staff with a single primary point of contact for technology related issues.

The Help Desk is the single contact point for the customers to record their problems. Help Desk Analyst will try to resolve your issues.  For all issues the Help Desk will create an  incident request (ticket).  Incidents initiate a chain of processes: Incident Management, Problem Management, Change Management, Release Management and Configuration Management.