Sinclair Online

When contacting the helpdesk, please be prepared to provide the following information:

  • Your name
  • Student ID number
  • Your course name, number, and section (i.e. ENG 111 TC)
  • Instructor name (if known)
  • Internet browser version
    (i.e. Internet Explorer 7)
  • Your Internet Service Provider (ISP)
  • Complete description of the problem and any error messages you have received

Technical Support

Support is available to all Sinclair Online students with computing, portal login, eLearn access, and other system-related questions.

For class-specific academic support, please contact your instructor directly.

Sinclair Helpdesk

Phone: (937) 512-4357 or 1-866-781-4357 (toll-free)
Helpdesk Website:
Online Helpdesk Ticket: (24 hour response time)
Hours of Operation: Monday–Sunday: 6 a.m.–midnight (EST)

Helpdesk Resources

Helpdesk Knowledgebase