ABOUT SINCLAIR

Welcome to Information Technology Help Desk

 

Contact Help Desk

(Do not use email or HDTO for emergencies.  Response time within 24 hours.)

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Search for Support Answers: 

Frequently Asked Questions

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Help Desk Hours: 

The Help Desk will monitor calls and emails throughout the breaks, responding to website and server problems daily. All other requests for support will be handled upon our return.

 

For more information about help desk services and to search Sinclair’s knowledgebase for answers, please visit http://www.sinclair.edu/about/offices/helpdesk/.

6am to Midnight, Monday - Sunday

 Help Desk Closed 2013

Martin Luther King Holiday       January 21 (Mon)
Memorial Day Holiday               May 27 (Mon)
Independence Day Holiday       July 4 (Thur)
Campus Network Services Down      July 20 (Sat)
Labor Day                                  September  (Mon)
Veterans' Day Holiday                November  (Mon)
         
Thanksgiving Holiday                  
November  close at 5:00PM (Wed)
November -  November  (Thur - Sun)
            
Winter Holiday
December  - December  (Mon - Fri)
                         
New Year's Day Holiday            
December 31 close at 5:00PM (Mon)
January 1, 2014 ()
            

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The IT Help Desk is a branch of the Information Technology division. Its goal is to provide students, faculty and staff with a single primary point of contact for technology related issues.

The Help Desk is the single contact point for the customers to record their problems. Help Desk Analyst will try to resolve your issues.  For all issues the Help Desk will create an  incident request (ticket).  Incidents initiate a chain of processes: Incident Management, Problem Management, Change Management, Release Management and Configuration Management.

 



Did You Know?
With more than 40 clubs and organizations, Sinclair's campus life is active and vibrant.
Out of 1,200 community colleges in the nation, Sinclair is one of 20 board member colleges of the League for Innovation in the Community College.
Sinclair faculty are consistently awarded for their teaching excellence.
Sinclair is one of only 12 Vanguard Learning Colleges in the U.S. and Canada, named for our "outstanding record of achievement in learning-centered education."

Learning Centers: Englewood | Huber Heights | Preble County
Courseview Campus Center | Online Learning | Wright-Patterson AFB
444 West Third Street, Dayton, Ohio 45402 | 1.800.315.3000
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