Jeanna Reedy is Manager of User Support

User Support has several different areas

• IT Help Desk
• IT Labs
• Event Support
• Quality

The IT Help Desk provides telephone support for students, faculty and staff, and is the single primary point of contact for technology related issues. It also supports a large number of diverse support procedures which require extensive knowledge in the areas of information technology hardware and applications software, as well as the ability to assist all levels of users in using these technology resources.

IT Labs provides in-person support for students with software applications as well as coordination and support of IT classrooms for faculty and staff, to ensure technology resources are available