Elm FAQs

Important Information to Know before Using MSDNAA / Dreamspark
  1. The software is for YOUR use only and on 1 machine only at a time.
  2. You can buy the software. But you will still only receive 1 serial number.
  3. If you turned on your MY.SINCLAIR.EDU email forwarding, then you may not get your

MSDNAA / Dreamspark notification.
  1. If you buy software from Dreamspark then you must contact them at support@e-academy.com for any problems you are having with your media, not the Lab Technicians at Sinclair.
  2. The Technicians in the Lab 14-109 and13223 or the Help Desk DO NOT provide technical assistance with installation or problems with the software.
  3. If you are distance learning and have special needs on getting software you need to contact the IT Help Desk at 937-512-HELP (4357) or at helpdesk@sinclair.edu

MSDN Academic Alliance --Student Use Guidelines

As a member of the MSDN Academic Alliance, the department in which you take credit courses is authorized to provide you with program software for use on your personal computers. To be in compliance with the MSDN Academic Alliance program requirements, you must follow these usage guidelines when using the program software on your computer. You must also agree to the terms of the MSDN End User License Agreement (EULA), the Amendment to Master End-User License Agreement, and any conditions required by your department.

The MSDNAA / DREAMSPARK Site Administrator at your school will be responsible for maintaining records of student use and ensuring there is full compliance with the program among all department users, including students, faculty and systems administration staff. Please see your Site Administrator for any questions that you may have about the program, or refer to http://www.msdnaa.net.
By installing, copying, or otherwise using the Product, you agree to be bound by the terms of the EULA and the License Amendment. If you do not agree to be bound, do not install, copy or use the Product.

Installation Guidelines:
  • Your department will provide server access for you to download program software to install on personal use computers.
  • You must be registered in at least one credit course within the member department to be eligible to load program software on your personal use computer. Students registered solely for non-credit courses in the department are not eligible to receive program software.
  • You may not give copies of software to anyone else for their use. Other qualifying students must obtain software via the method(s)set up by the MSDNAA / DREAMSPARK Site Administrator.
  • In order to install certain components of the Product, you may need an Academic Alliance Product Key (“Product Key”).The Product Key will be assigned to solely to download authorized software. You may not disclose the Product Key information to anyone else.
  • The MSDN AA Site Administrator will maintain records of software downloaded from server, and will provide those records to Microsoft upon request.

Usage Guidelines:
  • You may use the software for non-commercial purposes including instructional use, research and/or design, development and testing of projects for class assignment and tests or personal projects. You may not use the Program software for any for-profit software development.
  • When you are no longer a registered student in a department that is a member of the MSDN Academic Alliance, you may no longer receive updates for your personal use computer. However, you may continue to use previously installed software on your computer, provided you continue to follow program guidelines.
  • If you violate the terms of the License Agreement and EULA, the MSDNAA / DREAMSPARK Program Administrator will demand confirmation of removal of the program software on your personal use computer.

What is the MSDN Academic Alliance?
The MSDN Academic Alliance is an annual membership program for departments that teach and utilize technology such as Computer Science, Engineering, and Information Systems departments. The membership provides a complete, inexpensive solution to keep academic labs, faculty and students on the leading edge of technology.

Who is Eligible for MSDNAA / DREAMSPARK and What Does it Mean for You?
CIS, EET and CAT Faculty, Staff and Students who are enrolled in a CIS class for the current quarter, are eligible. What this means for you as a Staff/Faculty/Student is that you are eligible, through MSDNAA / DREAMSPARK, to get free or inexpensive copies of today’s leading software. You as Staff/Faculty/Student can purchase or download certain Microsoft products for your personal use. This will be yours forever. How to get registered for MSDNAA / DREAMSPARK?

How to get registered for MSDNAA / DREAMSPARK?

Students will automatically be enrolled into MSDNAA / DREAMSPARK.  If you do not receive your login information during the first week, follow instructions on http://it.sinclair.edu/index.cfm/services/student-and-guests-services/software/dreamspark/.

Receiving a Username and a Password for MSDNAA / DREAMSPARK?

At the beginning of the quarter you will automatically be enrolled into MSDNAA / DREAMSPARK. Check your my.sinclair.edu email account.

NEW USERS TO MSDNAA / DREAMSPARK - You should have received an email with the following information:

RETURNING USERS TO MSDNAA / DREAMSPARK - You should have received an email with the following information:

If you do not receive your login information during the first week, follow instructions on http://it.sinclair.edu/index.cfm/services/student-and-guests-services/software/dreamspark/.

What is the MSDNAA / DREAMSPARK Website?

Logging on to MSDNAA / DREAMSPARK website?
  1. After Receiving your username and password
  2. Go To: http://www.sinclair.edu/dreamspark
  3. On the main page click on the LOG IN button (left side of screen)
  4. In username box enter the Username from your MSDNAA / DREAMSPARK email
  5. In the password box enter the Password from your MSDNAA / DREAMSPARK email
  6. Click LOG ME IN button underneath the password box

What is Buying software?
Buying software is a function of the MSDNAA / DREAMSPARK site in which students, faculty and staff can purchase certain software. Once you use this option, we here at Sinclair have no control over any of it. You must contact MSDNAA / DREAMSPARK for all of your support with receiving the media and with defective media. When you receive the software it is yours to keep forever.

Don’t know your username?
Your username is you’re my.sinclair.edu email address. Example. Username: joe.sinclair@my.sinclair.edu

How long am I eligible under the MSDNAA / DREAMSPARK program?
Each semester that you take a class your name will be submitted to MSDNAA / DREAMSPARK and you will be able to reserve software during that semester. If you are not currently taking a CIS, EET or CAT class you are not eligible for the software.

I could log on last semester but this semester I can’t. Why not?
You are only eligible for semesters in which you are currently enrolled in a CIS, EET or CAT class. Each semester the list is purged and a new one created.

How long can I have the software on my machine?
It is yours forever to use on your machine.

Can I have more than 1 copy of the software?
NO. You are only allowed 1 copy of the software. You will only receive one serial number though.
**NOTE** The MSDNAA / DREAMSPARK site says you can have more than 1 copy of the software for use on more than 1 machine at home yet our policy is that you are only allowed 1 copy (hence 1 serial number).

Can I buy and check-out the same product?
YES. Now you can buy and check out the same product. You will receive only one serial number though.

I have 2 or more PC’s at home can I install the software on all of them?
NO. Just like any other software license, you are only allowed to install the software on one machine at a time.
**NOTE** The MSDNAA / DREAMSPARK site says you can have more than 1 copy of the software for use on more than 1 machine at home yet our policy is that you are only allowed 1 copy (hence 1 serial number).

What if I Reserved the software but have not checked it out yet and I really wanted to buy it?
That should not be a problem. Just go ahead and go through the buying process.

I lost the serial number what can I do?
  1. You can log back on to MSDNAA / DREAMSPARK
  2. It will show you the items you have checked out.
  3. Next to the name of the software you will see a delivery type click on it.
  4. A page will open with your serial number on it.

How Do I unlock my account?
In order to unlock your account you will need to contact the IT Help Desk at 937-512-HELP (4357) helpdesk@sinclair.edu

How to burn an ISO file to a CD in order to install the software?
ISO images are images of a disk containing all files as well as boot files necessary for automatically launching the installation wizard. These files need to be burned to a disk specifically as an image, instead of a 'data' disk, which will extract the ISO into the required setup files. By burning the file to a disk as a data disk, you will simply end up with an .ISO file on the disk, which cannot be used for the installation. Once you downloaded the software, you will end up with the ISO file which by default is saved in the C:\temp folder. You will have to burn it on a CD to make it “bootable.” You need a special software to do this. If you don’t have one, try the following: A free disk burning program, Active@ ISO Burner, is available by NTFS.com that will allow you to burn ISO or disk images to a disk. Click Here to download Active@ ISO Burner. Click Here for instructions on how to use the software. Additional disk burning programs can be downloaded free at the following link(s): http://www.thefreecountry.com/utilities/dvdcdburning.shtml. If you have further questions, please contact the IT Help Desk at 937-512-HELP (4357) or at helpdesk@sinclair.edu.

My serial key issues an invalid message, can I get a new one?
In order to request a new key you will need to contact the IT Help Desk at 937-512-HELP (4357) or at helpdesk@sinclair.edu

Where can I find the serial key for my software?
  1. Log-in to the site
  2. Click on the MYSOFTWARE button found on the left side of the page
  3. Choose the software in question and click the LINK found under Deliverable (i.e. Download, CD Check Out, etc))
  4. You should be able to see all of the software details information including the serial key number (If one is required). Please note, if you have received mail order product, the serial key will be located on a yellow sticker on the back of the CD sleeve.

Help!!! I’m in Need of Technical Assistance:
Your first line of resource is to check the Internet and check any reference materials or books you can find. If you are still having problems, please consult your Instructor next. If you still need help, contact the IT Help Desk at 937-512-HELP (4357) or helpdesk@sinclair.edu. Be as specific as you can with your problem.
We apologize if we cannot not provide  the Technical Assistance, we will help you as much as possible, however at times we may refer you to come into the labs for in-person assistance.

My Disk is bad, what do I do now?
If you Bought the CD’s Online: Please send an email with your name, contact information and purchase confirmation to support@e-academy.com.

Does the license (or
No - the key allows you to install the software once. If you need to re-install the software, you will need to contact the IT Help Desk at 937-512-HELP (4357) or at helpdesk@sinclair.edu

If my download times out or I get disconnected, how do I continue my software download?
If you were in the middle of downloading the software itself, there will be a shortcut icon saved on your desktop that will allow you to resume your download. Double-click on the icon to begin again. If you don't see the shortcut icon on your computer desktop, you can request a re-installation by contacting the IT Help Desk at 937-512-HELP (4357) or at helpdesk@sinclair.edu

Haven’t received your MSDNAA / DREAMSPARK Registration Email or Forgot Password?
  1. Go To: http://www.sinclair.edu/dreamspark
  2. Click Register button - Enter your username. (Your username is your own My.Sinclair.edu email address) and Your Organization, the department at Sinclair for your class enrollment
  3. Click on Continue Button- If You Receive: Your password has been sent to your email address. Then wait a short time and check you’re my.sinclair.edu account for your email from MSDNAA / DREAMSPARK
  4. If You Receive: Please correct the following errors Username: the value you entered is invalid.
    1. Double check to make sure you typed in the correct email address
    2. If you have verified that the email is correct, please contact the IT Help Desk at 937-512-HELP (4357) or helpdesk@sinclair.edu

Re-Reserving Software
  1. Log into MSDNAA / DREAMSPARK (you will see a list of the software you have reserved or bought.)
  2. Click on the Deliverable Link next to the software you wish to Reserve again.
  4. You will then get the following notification:
  5. The media you ordered is available for immediate check-out.

How do I change my Password?
  1. Log into MSDNAA / DREAMSPARK.
  2. Click on MY PROFILE
  4. Put in current password, then the new password twice, click on submit.

When I enter my Correct Username and Password, it keeps taking me back to the Login Screen?
There are 2 possibilities when this happens:
  1. There is a firewall on your system or in your network blocking the site.
  2. You need to turn it off or make a rule to add the site.
  3. You just need to add the site to your list of trusted sites in your browser?usually on in IE)
  4. Open IE, Open MSDNAA / DREAMSPARK site, Tools, Internet Options, Security, Trusted Sites, Sites, Add, Ok, Ok