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Fall Semester Schedule

BIS 1400 Customer Service

3.0 Credit Hours

Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.

Summer Term 2014 Schedule
Booklist for BIS 1400
  LAB SEC CALL HRS START END DAY ROOM INSTRUCTOR STATUS
(* indicates prerequisite) (updated hourly)
  100 0207613 3.0 10:00 AM 11:50 AM MW Lee OPEN
    Microsoft Office 2010 Required
  102 0207614 3.0 12:00 PM 1:50 PM MW Lee OPEN
    Microsoft Office 2010 Required
  200 0207615 3.0 12:00 PM 1:50 PM TTH Lee OPEN
  500 0207616 3.0 WWW Aungst OPEN
  501 0207617 3.0 WWW Aungst OPEN
*Term designations represent when courses are typically offered. They are included for planning purposes only and subject to change. Refer to the current schedule for actual course offerings.