Fall Semester Schedule
BIS 1400 Customer Service
3.0 Credit Hours
Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.
|(* indicates prerequisite)||(updated hourly)|
|100||0220433||3.0||2:00 PM||3:50 PM||MW||5 214||Lee||OPEN|
|200||0220434||3.0||12:00 PM||1:50 PM||TTH||3 241||CNCL|
|Independent Study Student|