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Fall Semester Schedule
Spring Semester Schedule

BIS 1400 Customer Service

3.0 Credit Hours

Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.

Fall Term 2012 Schedule
Booklist for BIS 1400
  LAB SEC CALL HRS START END DAY ROOM INSTRUCTOR STATUS
(* indicates prerequisite) (updated hourly)
  223 0185025 3.0 2:00 PM 4:40 PM W 5 231 Romero OPEN
  225 0187234 3.0 8:00 AM 8:50 AM MWF ELC Romero OPEN
  332 0185026 3.0 WWW Aungst OPEN
  333 0185027 3.0 WWW Aungst OPEN
  334 0187504 3.0 WWW Romero OPEN
  335 0188136 3.0 WWW Lee OPEN
  362 0188408 3.0 12:30 PM 3:00 PM T DCI CNCL
    Dayton Correctional Institute
  582 0188155 3.0 10:14 AM 11:08 AM MTW CHS Aungst OPEN
    Centerville
    Restricted to Quickstart Students
  583 0188157 3.0 9:15 AM 10:09 AM MTW CHS Aungst OPEN
    Centerville
    Restricted to Quickstart Students
  584 0188158 3.0 8:16 AM 9:10 AM MTW CHS Aungst OPEN
    Centerville
    Restricted to Quickstart Students
  585 0188161 3.0 12:30 PM 2:45 PM TTH PCTC Romero OPEN
    Pointz
    Restricted to Quickstart Students
  586 0188162 3.0 9:00 AM 10:25 AM TTH PCTC Romero OPEN
    Ponitz
    Restricted to Quickstart Students
  588 0188520 3.0 7:30 PM 8:45 PM MT DCI - Gregory OPEN
    Dayton Correctional Institute
  591 0188521 3.0 12:30 PM 3:00 PM T DCI - Hook OPEN
    Dayton Correctional Institute
*Term designations represent when courses are typically offered. They are included for planning purposes only and subject to change. Refer to the current schedule for actual course offerings.