Sinclair Community College Sinclair Community College View Master Syllabus
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BIS 1400 Customer Service
3.0 Credit Hours
Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.
Booklist for BIS 1400
Fall Term 2012 Schedule
  LAB SEC CALL HRS START END DAY ROOM INSTRUCTOR STATUS
(* indicates prerequisite) (updated hourly)
  223 0185025 3.000 14:00:00.0000000 16:40:00.0000000 W 5 231    Romero OPEN
  225 0187234 3.000 08:00:00.0000000 08:50:00.0000000 MWF ELC    Romero OPEN
  332 0185026 3.000 WWW    Aungst OPEN
  333 0185027 3.000 WWW    Aungst OPEN
  334 0187504 3.000 WWW    Romero OPEN
  335 0188136 3.000 WWW    Lee OPEN
  362 0188408 3.000 12:30:00.0000000 15:00:00.0000000 T DCI    CNCL
    Dayton Correctional Institute
  582 0188155 3.000 10:14:00.0000000 11:08:00.0000000 MTW CHS    Aungst OPEN
    Centerville
    Restricted to Quickstart Students
  583 0188157 3.000 09:15:00.0000000 10:09:00.0000000 MTW CHS    Aungst OPEN
    Centerville
    Restricted to Quickstart Students
  584 0188158 3.000 08:16:00.0000000 09:10:00.0000000 MTW CHS    Aungst OPEN
    Centerville
    Restricted to Quickstart Students
  585 0188161 3.000 12:30:00.0000000 14:45:00.0000000 TTH PCTC    Romero OPEN
    Pointz
    Restricted to Quickstart Students
  586 0188162 3.000 09:00:00.0000000 10:25:00.0000000 TTH PCTC    Romero OPEN
    Ponitz
    Restricted to Quickstart Students
  588 0188520 3.000 19:30:00.0000000 20:45:00.0000000 MT DCI -    Gregory OPEN
    Dayton Correctional Institute
  591 0188521 3.000 12:30:00.0000000 15:00:00.0000000 T DCI -    Hook OPEN
    Dayton Correctional Institute
*Term designations represent when courses are typically offered. They are included for planning purposes only and subject to change. Refer to the current schedule for actual course offerings.