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Spring Semester Schedule

BIS 1400 Customer Service

3.0 Credit Hours

Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.

Fall Term 2013 Schedule
Booklist for BIS 1400
  LAB SEC CALL HRS START END DAY ROOM INSTRUCTOR STATUS
(* indicates prerequisite) (updated hourly)
  100 0196901 3.0 12:30 PM 1:45 PM MW 5 214 Romero OPEN
  200 0196902 3.0 9:30 AM 10:45 AM TTH CNCL
  300 0196903 3.0 11:00 AM 1:40 PM W CNCL
  500 0196904 3.0 WWW Aungst OPEN
  501 0196905 3.0 WWW Aungst OPEN
  502 0196906 3.0 WWW CNCL
  503 0196907 3.0 WWW Aungst OPEN
  800 0201712 3.0 9:49 AM 11:49 AM TTH CHS Knell OPEN
    Restricted to Quickstart Students
  M00 0199222 3.0 12:00 PM 1:15 PM TTH CVCC CNCL
  QS1 0201689 3.0 9:50 AM 10:36 AM TTH Lee CLOSED
    Restricted to Quickstart Students
  QS2 0201690 3.0 10:40 AM 11:26 AM TTH Lee CLOSED
    Restricted to Quickstart Students
*Term designations represent when courses are typically offered. They are included for planning purposes only and subject to change. Refer to the current schedule for actual course offerings.