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Fall Semester Schedule
Spring Semester Schedule

BIS 1400 Customer Service

3.0 Credit Hours

Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.

Spring Term 2013 Schedule
Booklist for BIS 1400
  LAB SEC CALL HRS START END DAY ROOM INSTRUCTOR STATUS
(* indicates prerequisite) (updated hourly)
  322 0189377 3.0 12:00 PM 2:40 PM W 5 214 Aungst OPEN
  330 0193591 3.0 7:30 AM 10:10 AM Sa DCI Gregory OPEN
    Restricted to DCI Students
  355 0189378 3.0 WWW Aungst OPEN
  356 0189379 3.0 WWW Aungst OPEN
  357 0193553 3.0 WWW Lee OPEN
  370 0193434 3.0 8:00 AM 9:15 AM TTH 5 214 Romero OPEN
    Restricted to Quickstart Students
*Term designations represent when courses are typically offered. They are included for planning purposes only and subject to change. Refer to the current schedule for actual course offerings.