Spring Semester Schedule
BIS 1400 Customer Service
3.0 Credit Hours
Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.
|(* indicates prerequisite)||(updated hourly)|
|321||0198886||3.0||7:30 AM||11:10 AM||SaSu||SCI||Gregory||OPEN|
|Restricted to SCI, PCI, ORW, ACI and DCI Students|
|Department Permission Required|