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Fall Semester Schedule

BIS 1400 Customer Service

3.0 Credit Hours

Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.

Summer Term 2014 Schedule
Booklist for BIS 1400
  LAB SEC CALL HRS START END DAY ROOM INSTRUCTOR STATUS
(* indicates prerequisite) (updated hourly)
  100 0207613 3.0 10:00 AM 11:50 AM MW 3 213 CNCL
    Microsoft Office 2010 Required
  102 0207614 3.0 12:00 PM 1:50 PM MW 3 213 CNCL
    Microsoft Office 2010 Required
  200 0207615 3.0 12:00 PM 1:50 PM TTH 13 122 CNCL
  500 0207616 3.0 WWW Aungst OPEN
  501 0207617 3.0 WWW CNCL
  655 0213807 3.0 12:30 PM 3:10 PM F ACI CNCL
    Restricted to ACI
    Department Permission Required
    BDATE: 06/16/2014, WR: 06/20/2014, WW: 07/29/2014, EDATE: 08/10/2014
  656 0213867 3.0 12:30 PM 3:10 PM F PCI Foster OPEN
    Restricted to PCI
    Department Permission Required
    BDATE: 06/16/2014, WR: 06/20/2014, WW: 07/29/2014, EDATE: 08/10/2014
  657 0213850 3.0 12:30 PM 3:10 PM W ORW Foster OPEN
    Restricted to ORW
    Department Permission Required
    BDATE: 06/16/2014, WR: 06/20/2014, WW: 07/29/2014, EDATE: 08/10/2014
  658 0213886 3.0 12:30 PM 3:10 PM F SCI CNCL
    Restricted to SCI
    Department Permission Required
    BDATE: 06/16/2014, WR: 06/20/2014, WW: 07/29/2014, EDATE: 08/10/2014
  659 0213824 3.0 12:30 PM 3:10 PM F DCI Foster OPEN
    Restricted to DCI
    Department Permission Required
    BDATE: 06/16/2014, WR: 06/20/2014, WW: 07/29/2014, EDATE: 08/10/2014
*Term designations represent when courses are typically offered. They are included for planning purposes only and subject to change. Refer to the current schedule for actual course offerings.