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OPT 1112 World Class Quality Systems & Procedures

Improve customer relations, measure products and processes, analyze current process control and capability and define and audit the quality management system. Two classroom, two lab hours per week.

Division: Science, Mathematics and Engineering
Department: Industrial & Systems Engineering Technology
Repeatable Credit: No
Offered Online: No

Prereqs: NONE  


  • Develop and interpret basic control charts, evaluate process capability, and recommend changes to achieve continuous improvement.
  • Describe and utilize the 7 basic tools of quality such as pareto, fishbone, histogram, run charts, etc. as they apply to product and process improvements.
  • Describe and utilize basic hand-held, bench, and process measuring equipment.

Credit Hours: 3

Classroom Hours: 2
Lab Hours: 2