This Sample Program Pathway is designed to provide an example of course selections in a term by term sequence. Please see an Academic Advisor for a plan specific to your academic needs.
Description: Students will learn and develop "touch" keyboarding skills, including the ten-key numeric keypad. By the end of the course, students must perform keyboarding speed and accuracy on three-minute timed writings at a minimum of 30 wpm with three or fewer errors. Students will learn to use word processing software to format and produce reports, letters, memos, and other business documents. Traditional testing (proctored or in Testing Center) is used in all online sections.
Description: In this class, you will learn the foundation of introduction to operating systems, virtualization and basic networking concepts. You will learn how to manage and administer current desktop operating systems (Windows, Linux, and Mac OS X). In addition, you will explore operating systems for mobile devices (Apple IOS, Google Android) and will be introduced to widespread applications for IoT and Cloud concepts. This class will also cover personal and enterprise cybersecurity principles to help protect yourself from common cyber-attacks.
Notes: Required for the Help Desk Track
Description: Exploration of the development, maintenance and termination of interpersonal relationships. The focus is on effective verbal and nonverbal interactions between two people, highlighting methods of initiating and maintaining effective communication with, and understanding of, others through learning and applying interpersonal communication theory.
Term hours subtotal:
9
Description: Use word processing, spreadsheet, database and presentation software applications to create reports, spreadsheets, databases and presentations for business and other applications.
Description: Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.
Description: Introduction to computer networking. Topics include network standards and the Open Source Interconnection (OSI) model, topologies and Ethernet standards, network hardware, remote connectivity, wireless networking, in-depth TCP/IP, network security, network troubleshooting and network management.
Notes: Required for the Help Desk Track
Term hours subtotal:
9