Business Operations Systems Support BOSS.S.STC

Short-term Technical Certificate - 19 Credit Hours

Division: Business and Public Services
Department: Information Technology
Effective as of Fall 2019

What is the program about?

Students completing this certificate will have the written and oral communication skills, as well as the computer skills, needed to effectively support computer operations for small, medium or large companies. These skills apply equally well to an entry-level help desk support position. Technical course work emphasizes operating systems and troubleshooting skills.

Program Outcomes

• Use operating system commands to manipulate files and directories and perform systems software troubleshooting.
• Perform remote based client interaction and training and resolve operating systems and connectivity issues.
• Research, select, use and troubleshoot hardware and network components or connections.

Career Opportunities

Employment opportunities in IT include entry-level positions such as help desk support, PC network technicians, IT technicians, enterprise network technicians and network administrators.