Since 2008, Sinclair has actively participated in the Dayton region's Contact Center Alliance (CCA), a group of over 50 area employers with call centers ranging from 5 to 2,000 employees. This alliance forecasts double digit growth over the next three years.
BIS 1400 Customer Service will cover the skills needed for students to take the International Customer Service Association Customer Service Level II certification exam.
|BIS 1120||Introduction to Software Applications||3|
|BIS 1201||Keyboarding & Document Formatting||3|
|BIS 1400||Customer Service||3|
|COM 2206||Interpersonal Communication||3|
|HIM 1101 (Medical Terminology) AND BIS 2180 (Medical Office Simulation) OR ALH 1102 (Basic Healthcare Practices & Medical Scribe) AND HIM 1101 (Medical Terminology) AND MAS 1110 (Administrative Medical Assisting I) OR CIS 1107 (Introduction to Operating Systems) AND CIS 1130 (Network Fundamentals) OR MAN 1107 (Foundations of Business) OR MAN 2150 (Management & Organizational Behavior) AND BIS 1230 (Spreadsheet Software) OR BIS 1260 (Database Software)||5 - 7|