Computer Support Technician SUP.S.CRT

One-year Technical Certificate - 31 Credit Hours

Division: Business and Public Services
Department: Business Information Systems
Effective as of Fall 2020

What is the program about?

Computer Support Technicians provide first level support for users on computers, software, mobile devices and other devices connected to a network. Students will learn to provide technical support and problem-solving of operating systems, computer networks, software applications, and will utilize interpersonal communication and customer service fundamentals. Students will have the opportunity to earn A+ certification, Microsoft Office Specialist (MOS) certifications and customer service certification in specific courses in the curriculum.

Program Outcomes

• Utilize application software and data management skills.
• Apply appropriate customer service skills in a variety of settings (face-to-face, telephone, online).
• Assemble commonly required components and install them in a standard desktop computer to bring system to basic operational level.

Career Opportunities

Program prepares students to for entry-level positions as computer support technician, desktop support technician, IT help desk technician/representative, customer support specialist, technical support specialist, or IT service desk specialist/technician.

Credentials

While not required, students will have the opportunity to earn A+ certification after completing CIS 2731, Microsoft Office Specialist (MOS) certifications after completing BIS 1230 and BIS 1260, and customer service certification after completing BIS 1400.